If you selected a shipping service with insurance (like Expedited Shipping), just email info AT akatako.net describing the condition of the package. Please don't throw anything away! I will put in a claim with insurance on your behalf and either refund the price of the item OR replace the item based on your preference. You must notify AkaTako that there is a problem less than 30 days after your order is delivered. Insurance has an expiration date!
If you chose the cheapo shipping option with no insurance (Economy Shipping) there is not much that can be done. AkaTako.net packages items very carefully but if the post is horribly abusive to the package sometimes it cannot be helped. If you are concerned about damage please pick a shipping option that includes insurance (Expedited!).
If you are buying things and nervous about insurance, please contact me and I can give you a custom shipping quote with full insurance.